Refund policy
At Zandley, your complete satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 30-day guarantee to return or exchange your product.
Return conditions
- Returns must be requested within 30 days of the date you received your order.
- Returned items must be in their original condition: unused, undamaged, and in their original packaging.
- Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
How to make a return
Contact us at support@zandley.com with your order number and the details of the product. We will guide you step by step through the return process.
Refunds
Once your return has been received and inspected, we will process your refund. It will be credited to your original payment method within 7–10 business days. If the product is defective or the return is due to an error on our part, your original shipping costs will also be refunded.
Statutory rights (UK & EU customers)
If you are a consumer residing in the United Kingdom or the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the last item of your order, without giving any reason. To exercise this right, contact us at support@zandley.com before the deadline expires. The refund will be issued within 14 days of receiving the returned items. Nothing in this policy affects your statutory rights.
If you have any questions, don't hesitate to contact us at support@zandley.com.